If you have a complaint about one of the CBRE services, please complete one of the relevant forms below so it can be directed accordingly for further escalation within the business.
Upon receipt of a completed form, the appropriate Service Line will advise you within 5 working days who will be overseeing your complaint.
After confirming who will be dealing with your complaint, they will aim to resolve, finalise and conclude your complaint within 20 working days. However if such resolutions have not been concluded and you are still not satisfied with the final management decision letter (FMDL), we will agree that the matter may be referred to one of the following organisations:
- Residential & Commercial
- Commercial and Business to Business
The Property Redress Scheme of which we are a member. We will comply fully with their rules and procedures, however your complaint must be made to the PRS within 6 months of our final management decision letter (FMDL).
The Centre for Effective Dispute Resolution who are a mediation and alternative dispute resolution body of which we are a member.